Strategy & architecture

We began with a deep audit of Lumetra’s customer journey, identifying drop-off points and friction within checkout flows. Our team mapped high-impact conversation paths and designed an AI assistant capable of understanding product intent, availability, and promotional logic. The system was trained using historical support data to ensure contextual accuracy and relevant recommendations.

Implementation & impact

The assistant was integrated directly with inventory systems, CRM records, and checkout workflows. Customers received personalized product suggestions and instant responses to purchase-related questions. Within weeks, conversion rates increased significantly while support ticket volume decreased. Deployment timelines were accelerated through modular integrations, allowing Lumetra to scale digital sales operations without increasing headcount. The result was a measurable uplift in revenue, improved response speed, and a stronger overall customer experience.